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Refund & Return Policy

Last updated: 1 January 2026

We want you to feel confident shopping with My Perfect Lab. If something isn’t right, we’re here to help.

1. Your Right to Cancel (EU, UK & Switzerland)

If you change your mind, you can cancel your purchase and return your order within 14 calendar days of receiving it no questions asked.

This is your legal right under:

  • EU Consumer Rights Directive
  • UK Consumer Contracts Regulations
  • Swiss Federal Act on Consumer Information

2. Return Conditions

To be eligible for a refund:

  • Items must be unopened, unused, and in original packaging
  • Returns must be initiated within 14 days of delivery
  • Products must be sent back within 14 days of notifying us

For hygiene and safety reasons, we cannot accept returns of:

  • Opened bottles, jars, or containers
  • Products that have been used or unsealed
  • Items marked as non-returnable on the product page

How to Return Your Order

  • Email us at: [email protected]
  • Include your name, order number, and reason for return.
  • We'll send you return instructions and a return address.
  • Carefully repackage your items and send them back.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. 

3. Refunds

  • Once we receive and inspect your return, we’ll issue a full refund to your original payment method within 14 days
  • You’ll receive a confirmation email when your refund has been processed
  • Shipping fees (if charged) are non-refundable

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery
  • Send photos of the issue
  • We’ll send a replacement or process a refund at no extra cost

5. Refused or Unclaimed Packages

If a package is refused at delivery or unclaimed from the postal service and returned to us:

  • We will refund the product cost (excluding shipping)
  • Or re-ship upon request (new shipping charges may apply)

Still Have Questions?

Reach out anytime at:

E-mail: [email protected]

We’re happy to help!

MyPerfectLab provides beauty supplements that not only enhance your appearance but also strengthen your immune system and promote overall wellness.

© 2026 MyPerfectLab. All rights reserved.

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