Refund & Return Policy

We want you to feel confident shopping with My Perfect Lab. If something isn’t right, we’re here to help.

If you change your mind, you can cancel your purchase and return your order within 14 calendar days of receiving it no questions asked.

This is your legal right under:

• EU Consumer Rights Directive
• UK Consumer Contracts Regulations
• Swiss Federal Act on Consumer Information

To be eligible for a refund:

• Items must be unopened, unused, and in original packaging
• Returns must be initiated within 14 days of delivery
• Products must be sent back within 14 days of notifying us

For hygiene and safety reasons, we cannot accept returns of:

• Opened bottles, jars, or containers
• Products that have been used or unsealed
• Items marked as non-returnable on the product page

How to Return Your Order

• Email us at: [email protected]
• Include your name, order number, and reason for return.
• We'll send you return instructions and a return address.
• Carefully repackage your items and send them back.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. 

• Once we receive and inspect your return, we’ll issue a full refund to your original payment method within 14 days
• You’ll receive a confirmation email when your refund has been processed
• Shipping fees (if charged) are non-refundable

If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery
• Send photos of the issue
• We’ll send a replacement or process a refund at no extra cost

If a package is refused at delivery or unclaimed from the postal service and returned to us:

• We will refund the product cost (excluding shipping)
• Or re-ship upon request (new shipping charges may apply)

Reach out anytime at:

E-mail: [email protected]

We’re happy to help!