Terms & Conditions

These Terms & Conditions (“Terms”) govern the use of the website and services provided by:

My Perfect Lab S.A.

Rua da Casquilha, nº14 C

1500-152 Lisbon, Portugal

Company Registration Number: 519158415

E-mail: [email protected]

By using our website or purchasing our products, you agree to be bound by these Terms. Please read them carefully. If you do not agree with any part, you must not use this site.

These Terms apply to all customers and users within the European Union (EU), United Kingdom (UK), and Switzerland who access our site or purchase products.

We operate in compliance with:

• EU Consumer Protection and E-commerce regulations
• GDPR (EU General Data Protection Regulation)
• UK GDPR (UK version of GDPR post-Brexit)
• Swiss Federal Data Protection Act (where applicable)

2.1 Product Use - Our health and beauty products are for personal use only and are not intended to diagnose, treat, cure, or prevent any disease. Results may vary per individual.

2.2 Prices & Currency - Prices are displayed in EUR or in country specific currency and may include VAT, depending on your location. UK and Swiss customers are responsible for any import duties, taxes, or customs fees upon delivery when necessary.

2.3 Order Acceptance - All orders are subject to confirmation. We reserve the right to cancel or limit quantities without prior notice.

2.4 Shipping - We deliver across the EU, UK, and Switzerland using trusted courier partners. Estimated delivery times vary by region. You will be notified of shipping costs at checkout.

If you're a resident of the EU, UK, or Switzerland, you have the right to withdraw from your purchase within 14 calendar days of receiving your order without providing a reason.

To initiate a return:

• Email us at [email protected] within the 14-day window
• Products must be unused, unopened, and returned in original condition

Return shipping costs are the responsibility of the customer unless the product is defective. Refunds will be issued to the original payment method within 14 days of receiving the returned product.

To place orders or join our affiliate program, you may create an account. You are responsible for maintaining confidentiality and restricting access to your account. Any activities under your login are your responsibility.

Customers can apply to become affiliates to promote our products and earn commission. A separate Affiliate/IBO (Independent Business Owner) Agreement outlines rules for participation. We reserve the right to suspend accounts that breach the agreement, misrepresent the brand, or engage in prohibited marketing practices.

We process your data in accordance with:

• GDPR for EU customers
• UK GDPR for UK customers
• Swiss FADP for Swiss customers

For full details on data handling, see our Privacy Policy.

You agree not to misuse our website or services, including:

• Uploading false or harmful content
• Attempting to interfere with security or platform operations
• Using automated tools to access the site without permission

All content on our website (including logos, images, text, product names, and brand elements) is owned or licensed by My Perfect Lab S.A. You may not copy, reproduce, or use our content for commercial purposes without written permission.

To the maximum extent permitted by law, My Perfect Lab S.A. is not liable for:

• Indirect or consequential damages
• Health reactions due to misuse or incorrect product usage
• Delays in delivery due to external factors (e.g., customs, weather, third-party carriers)

These Terms are governed by the laws of Portugal and applicable international consumer and privacy laws. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lisbon, Portugal. For UK and Swiss consumers, your local consumer protection rights remain intact and are not limited by these Terms.

We may update these Terms to reflect legal or operational changes. The latest version will always be available on our website. Continued use of our services indicates acceptance of the updated Terms.

For any questions, please contact:

My Perfect Lab S.A. Rua da Casquilha, nº14 C 1500-152 Lisbon, Portugal

E-mail: [email protected]